Shipping policy
At Lüma Aura, we want your shopping experience to be simple, smooth, and worry-free. Below you’ll find all the details regarding our shipping process, timelines, and policies.
Shipping Regions
Currently, we ship within the United States and Canada.
If you’d like us to ship to your country or region, please contact us at lumaaurasupp@gmail.com. We’re always open to expanding our reach.
Discreet & Private Packaging
Your privacy matters to us. All orders are shipped in plain packaging with no reference to our brand name on the shipping label or return address.
Order Processing Time
- Orders are typically processed and dispatched within 1-2 business days.
- Special Note: Our products are carefully prepared, inspected, and packaged to maintain quality standards. Due to this attention to detail and occasional high demand, processing may sometimes take slightly longer.
Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking number. Please allow 24–48 hours for tracking information to update.
If your tracking shows no movement immediately, there’s no need to worry, it often means your package is awaiting pickup or initial processing by the courier.
Delivery Delays
While we aim to meet our estimated delivery timelines, delays can occasionally occur due to factors beyond our control, including:
- High postal volumes during peak seasons
- Severe weather conditions
- Carrier strikes or operational disruptions
- Customs clearance (for international orders)
We appreciate your patience in these rare situations.
Lost or Missing Packages
If your order appears delayed or missing:
1- First, check with your local courier or neighbors to confirm whether the package was delivered nearby.
2- If your package is confirmed lost, please contact us at lumaaurasupp@gmail.com
Important Notes
- Once an order has been shipped and assigned a tracking number, we cannot cancel or intercept it while in transit.
- If you decide not to keep your order after receiving it, please refer to our Return Policy (within 30 days).
- Shipping fees are non-refundable once an item has been dispatched.
Need Assistance?
If your tracking hasn’t updated in a while, it’s usually a courier-related issue and your order is still on its way. However, if your package exceeds the expected delivery window or you need help with your shipment, please contact us at lumaaurasupp@gmail.com
and we’ll be happy to assist you.